Privacy Policy
Last updated: February 2025
Privacy Policy (Datenschutzerklärung)
1. Data Controller
The data controller responsible for processing your personal data on this website is Plainly GmbH, Munich, Germany. If you have any questions about data protection, please contact us at hello@weareplainly.com.
2. Data We Collect
We collect the following types of data:
- Contact information (name, email, address) when you place an order or contact us
- Payment information processed securely through our payment providers
- Usage data (IP address, browser type, pages visited) for website optimization
- Cookie data for essential website functionality and analytics
3. Purpose of Processing
We process your data for:
- Order fulfillment and customer service
- Communication about your orders and our products
- Website improvement and analytics
- Legal compliance and fraud prevention
4. Legal Basis
We process your data based on: contract performance (Art. 6(1)(b) GDPR), legitimate interests (Art. 6(1)(f) GDPR), legal obligations (Art. 6(1)(c) GDPR), and your consent where applicable (Art. 6(1)(a) GDPR).
5. Data Retention
We retain your data only as long as necessary for the purposes stated above or as required by law. Order data is retained for 10 years in accordance with German commercial and tax law.
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
7. Third-Party Services
We use trusted third-party services for payment processing, shipping, and analytics. These providers process data on our behalf under strict data protection agreements.
Cookie Policy
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as shopping cart and checkout. These cannot be disabled.
Analytics Cookies
With your consent, we use analytics cookies to understand how visitors interact with our website. This helps us improve our service. You can opt out at any time.
Marketing Cookies
With your consent, these cookies may be used by advertising partners to build a profile of your interests. You can manage your preferences at any time.
Terms & Conditions
1. General
These terms govern your use of the Plainly website and purchase of our products. By placing an order, you agree to these terms.
2. Orders & Pricing
All prices are in Euros and include VAT where applicable. We reserve the right to change prices at any time. Orders are confirmed via email.
3. Shipping & Delivery
Delivery times and costs are displayed at checkout. Risk passes to the customer upon delivery. See our Shipping & Returns page for full details.
4. Returns & Refunds
You have the right to withdraw from your purchase within 14 days without giving any reason (statutory right of withdrawal). Additionally, we offer a 30-day return policy for unopened products.
5. Liability
Our liability is limited to the extent permitted by law. We are not liable for indirect or consequential damages.
6. Governing Law
These terms are governed by German law. The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.